Q: I notice when I try to search for an item in your Web Site it states no
items found.
A: Our search program is actually very easy. We suggest that rather than a long
specific search string, you simply type the one word that indicates your needs.
For example, type "television" rather than "television stations" or "television
companies". Since we only publish ten directories, any matching search results
should be short enough to answer your question quickly. Also please note that our database is not available every night at 12:15am. At that time, it is receiving the latest updates and it may return the 'no items found' message. The updates are usually finished within a few minutes. If, however, you are using very simple general search terms, and it is not 12:15am, please let our customer service department know that you are unable to access the online directories, and we will look into the problem.
Q: I noticed on the Order Page that the drop down menu for State/Province was
missing my state. Do I put it in the "Other" column?
A: Yes. Please put your State or Region in this column.
Q: How long will it take for me to receive my order?
A: Within North America please allow 4-6 weeks for delivery. International
orders please allow 6-8. If you require any more information please email us at
hcdcustomerservice@hcdonline.com
.